Termos e Condições EN

Terms and Conditions 

I - Terms of Use

  1. This website belongs to Ivinum, Unipessoal Lda, with headquarters at Rua Professor Mário Chicó, N.º 32 1600-645 Lisboa, NIF 510566693, hereinafter referred to as QonnoisseuR, european brand 018852193, commercial name used on this website. It is also operated and hosted on infrastructure provided by JAVALI – Administração e Desenvolvimento de Sistemas Informáticos, Lda., located at Madan Parque, Rua dos Inventores, Quinta da Torre, 2825-182 Caparica.

 

  1. The use of this website is governed by these Terms of Use.

 

  1. Are designated by Visitors those who access the website and are not registered on the website.

 

  1. Are designated by Users those who access the website and are registered on the website.

II - Acceptance of the Terms of Use

  1. The user of the website ("User") and the visitor of the website (“Visitor”) acknowledges that by using this website, they accept these Terms of Use.

 

III - Modification of the Terms of Use

  1. QonnoisseuR reserves the right to change, add, update, or delete, in whole or in part, these Terms of Use at any time without prior notice and with immediate effect. 

 

  1. The User and Visitor should periodically check this page for any updates or changes. If the User and Visitor does not agree with any of the rules of use, they should not use the website.

 

IV - Services

The services provided by Qonnoisseur consist of:

a) Access to the model creation platform to introduce specific and structured data about wines, aromatised wines and alcoholic beverages (“wine pages”) and about the respective producers of wines, aromatised wines and alcoholic beverages (“producer page”)

 

b) Automatic translation of the information regarding nutritional declaration, ingredients’ list, amongst other information, in the 24 official languages of the European Union. 

 

c) Electronic labels’ creation with information about wines, aromatised wines and alcoholic beverages and about their respective producers of wines, aromatised wines and alcoholic beverages.

 

d) QR code creation for public access, associated with the electronic labels.

 

QonnoisseuR does not guarantee that the service provided complies with the European Union's electronic label regulations, and the User is solely responsible for ensuring compliance with the legal requirements for electronic labels.

The generated QR codes and the respective wine pages of the Users will be available for as long as they have an active subscription with QonnoisseuR.

 

V - Payment and Subscriptions

  1. Part of the services provided by QonnoisseuR on the website are only available after subscribing to one of the available plans upon payment.
  2. The payment for the subscription of certain services can be made through any of the methods provided on the website.
  3. After the payment of the subscription, the User will have access to the subscribed plan for the agreed period of time.
  4. The User has 14 days to request the cancellation of the subscription and a refund of the amount paid. The request for a refund must be made by email to info@qonnoiseur.wine within the 14 days period right after the subscription. In case of a refund, all the features will be blocked, including all QR codes created. After the 14-day period, the User does not have any right to be refunded.
  5. The User can subscribe a new plan in their account under the following conditions:

a) If the User subscribes a new plan which has a lower value than the current one, the features of the new plan will only be available at the end of the current plan, regardless the moment when the new plan is subscribed and payed. The option to subscribe to a plan with a lower value than the current one is only available 30 days before the end date of the current plan.  When the user subscribes to a plan lower than the current one, they must pay the full price of the new plan. 

b) If the User subscribes a new plan which has a higher value than the current one, the User must make the payment of the difference of the plans’ prices. The features of the new plan will be available for use immediately upon payment confirmation, considering that the agreed time period of the current plan remains the same for the new plan. The subscription of a plan with a higher value can be done at any time.

At the end of the term of the current plan, any new plan can be subscribed with higher or lower value than the previous one. If neither a new plan is subscribed nor renovated the current one, the User keeps having access to his account on the website, but with all the features inactive. 

 

IV - Access to the Website

 

  1. Qonnoisseur has the exclusive right to suspend, in whole or in part, access to the website at any time, especially for management, maintenance, repair, alteration, or modernization operations, and to permanently or temporarily close the website or any of its services, at any time, at its discretion, without prior notice.

V - Use of the Website

  1. Users are solely responsible as authors of the content available on the electronic labels, formerly designated as wine pages and producer page.

 

  1. The content introduced by Users do not require pre approval from the website to be available to the public, thus QonnoisseuR is not responsible for their verification. The User accepts that QonnoisseuR is allowed to remove at any time, any type of content that is not in compliance with this Terms of Use and Privacy Policy, without prior notice.

 

  1. The User acknowledges that QuonnoisseuR does not guarantee the compliance with the Eupoean Union electronic labels’ law and rules of the information inserted by the User. Thus, the User is solely responsible for the omission or non-compliance with the legal requirements of electronic labels.

 

  1. The user agrees to provide truthful, correct and objective information when registering on the website, as well as on every other content inserted by them, being responsible for their actions and decisions when using this website.

 

  1. It is the User’s responsibility to print correctly the QR code generated generated by the website, as well as the focus on print quality and QR code correct size, in order to guarantee the a correct reading, making the information publicly accessible.

 

  1. The use of the website is subject to compliance with the following rules:

a) Do not use the website to send or provide any illegal, false, misleading, threatening, malicious, abusive, defamatory, injurious, invasive of privacy, racial, ethical, or morally reprehensible content, harmful to minors, or content that may negatively affect the image of QonnoisseuR;

b) Do not use the website to send or provide information or content that belongs to third parties and that you do not have the right to use, such as content protected by third-party copyright or content containing personal data of third parties;

c) Do not use the website to provide or transmit any material that may contain viruses, worms, defects, Trojan horses, or other computer items or codes, files, or programs that may interrupt, destroy, or limit the functionality of any computer equipment or communication equipment (hardware or software);

d) Do not use or exploit the website, including its contents, materials, functionalities, or resources, for commercial purposes or in any way that involves payment. This includes promoting or disclosing any brand, product, or service on the website, such as sales offers, sponsorship requests, and contest promotions;

e) Do not remove any copyright notice, trademark, or notices of property rights;

f) Do not impersonate anyone or any entity, including, but not limited to, a representative of QonnoisseuR. Do not guide or receive anyone as if you were a host, nor falsely witness relationships or connections with anyone;

g) Do not provide or transmit any unsolicited or unauthorized content, such as SPAM. 

h) Do not collect, store, provide, transmit, exploit, or reproduce information about other users (including usernames and/or email addresses) for unauthorized purposes.

 

  1. In general, the User and Visitor must use the website responsibly, prudently, and carefully, avoiding any disruption or degradation of its resources and functionalities. The User and Visitor acknowledges that they use the website at their own risk, being solely responsible for any damage caused to their system and/or computer equipment or other damages or losses, including loss or damage to data, resulting from the use of materials, content, or information obtained through the website in any way.

 

VI - Intellectual Property Rights

  1. The User and Visitor acknowledges that the website, its structure and layout, the selection, organization, and presentation of its content, including its functionalities and the software used there in, as well as the trademarks, logos, and symbols displayed on the website, are owned by QonnoisseuR or have been duly licensed to QonnoisseuR.

 

  1. The User and Visitor further acknowledges that the contents of this website (texts, images, graphics, sound, animation, and all other information made available) are protected by intellectual property rights, and they agree to respect such rights.

 

  1. QonnoisseuR is responsible for managing the design, layout, and arrangement of all information, content, and materials on the website, so QonnoisseuR may, at any time, update, modify, or delete any content, services, options, or functionalities, as well as change their presentation and configuration and alter their respective URLs.

 

  1. The User and Visitor is not authorized to transmit, communicate to the public, publish, make available to the public, modify, transform, copy, sell, use, or distribute, in any way, the texts, images, or other information contained on this website or any part of the website without prior written authorization from QonnoisseuR. The use of trademarks and logos on this website, as well as the provision of existing materials and products on the website, does not grant, nor can it be interpreted as granting permission to Users and Visitors to directly or indirectly use such trademarks, logos, or materials.

 

VII - Personal Data

  1. The use of this website does not necessarily require the provision of personal data. However, if you wish to request contact and clarification, submit a complaint, comments, or suggestions, you will need to provide some data, including your name and email address, which will be processed in accordance with the terms defined in the Privacy Policy, available on this page.

 

VIII - Information

  1. The information provided on the website of QonnoisseuR, is primarily intended to clarify and inform Users and Visitors about aspects related to the activity and services provided by QonnoisseuR, as well as the products promoted and/or marketed by them.

 

IX - Liability and Warranties

  1. The website has been developed with the interests of our Users and Visitors in mind. However, we cannot guarantee that the website or any functionality available there in will meet any needs and expectations you may have or serve your specific purposes.

 

  1. QonnoisseuR also does not guarantee that:

a) The results obtained through the use of the website are correct, true, appropriate, or reliable;

b) Any advice, recommendation or information, of any kind, for which QonnoisseuR is responsible, presented or made available on the website, or obtained through its use, is current, accurate, complete or error-free, and it assumes no responsibility for any erroneous information;

c) Any material or other type of content provided by third parties through the website is safe, legal, or appropriate, since all third-party content is of their sole responsibility. 

d) The qualities, functionalities, or characteristics of the products, services, information, or other materials or content disclosed on the website meet any user's and visitors’ expectations.

  1. QonnoisseuR ensures, however, that it reasonably and diligently makes efforts to guarantee the reliability of the results obtained through the use of the website.
  2. QonnoisseuR will not be responsible for errors that may occur due to system irregularities, failure (temporary or permanent) of the website, applications, or other tools. QonnoisseuR will not be liable for any damages resulting from improper use or the inability to use the website.

X - Links to Third-Party Websites

  1. QonnoisseuR may provide links to pages of other entities. These websites do not belong to, nor are they operated or controlled by QonnoisseuR, and therefore, it does not take responsibility, approve, or in any way endorse or subscribe to the content of these websites or the websites connected or referred to. The establishment of links does not imply, under any circumstances, the existence of relationships between QonnoisseuR and the owner or manager of the web page to which the link refers.

 

  1. In light of the above, QonnoisseuR is not responsible for the legality, accuracy, or quality of any content made available on these websites, nor for compliance with the applicable legal rules regarding the content available there. The use of these links is entirely the responsibility of the Users and Visitors.

XI - Security

  1. QonnoisseuR does not guarantee that the website will function uninterrupted, be error-free, or continuously available.

 

  1. QonnoisseuR makes its best efforts to ensure that the website does not contain any type of viruses or other elements that may be harmful to your computer. However, as QonnoisseuR cannot fully control the circulation of information over the Internet, it cannot guarantee that they do not contain any type of viruses or other elements that may damage your computer.

 

  1. To ensure the security of the website, QonnoisseuR may, at any time and without prior notice, take the necessary measures to guarantee the integrity, security, continuity, or quality of the website, including restrictions or limitations of access.

 

XII - Validity of the Terms and Conditions of Use

  1. If any part or provision of these Terms of Use is unenforceable or in conflict with applicable law, the validity of the remaining parts or provisions will not be affected.

 

XIII - Questions

  1. If you have any questions about these Terms of Use, please send your request for clarification via email info@qonnoisseur.wine or by mail to the address: Rua Professor Mário Chicó, N.º 32 1600-645 Lisboa.

 

XIV - Applicable Law

  1. The management, administration, use, and application of the Terms of Use of the website are subject to Portuguese law.

 

XV - Alternative Dispute Resolution

In the event of a dispute, the consumer may refer the matter to a Consumer Alternative Dispute Resolution Entity:

  • Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
  • Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra (CACRC)
  • Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
  • Centro de Arbitragem da Universidade Autónoma de Lisboa (CAUAL)
  • Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM)
  • Centro de Informação, Mediação e Arbitragem de Consumo da Região Açores (CIMARA)
  • Centro de Informação de Consumo e Arbitragem do Porto (CICAP)
  • Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa (TRIAVE)
  • Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (CIAB)
  • Centro de Informação, Mediação e Arbitragem do Algarve (CIMAAL)

 

For more information, please consult the Portal do Consumidor – https://www.consumidor.gov.pt.